Voice Support
Let us be the Voice of your company. Our trained agent’s will ensure that your customers are addressed in the most hospitable manner. On an average each agent undergoes mandatory 3 day training in soft skills and another 3-4 days on product training. There is a dedicated team of quality analysts which checks for quality and adherence to your script. You will get detailed reports of call traffic, call duration, average hold time and quickest turnaround times. The IVR call routing will make for truly easy experience for your customers.
So, be it customer care or order taking chose HRH next for exceptional Inbound Call Handling.
"HRHNext team is focused on delivering a superior customer experience. They have built processes, both manual and technology enabled, to make this possible BSLI customers introduced through HRHNext have had a great buying experience and we looks forward to a long term association with HRHNext."
Subba Rao,
Head – Business Development Alternate Channels
Birla Sun Life Insurance Company Ltd.
