HRH Next is an award winning Contact Centre which makes use of all Communication mediums like Phone Call, SMS, Fax, Email, Fax, Chat, and Personal Visit, to engage and interact with your customers. We call this a 360 degree approach to service customers. In a country where customer service is unheard off, HRH Next tries to make use of the best available resources that speak the customers language, and combine them with state of the art call centre technologies to create a seamless, hassle free and totally blissful consumer experience.
Contact Services
We create customized solutions and believe in co-creation of value by making the most effective utilization of our talent pool. HRH Next offers a comprehensive suite of Contact Centre Services across the entire Lifecycle of a Customer ranging from:
- Customer Prospecting-Customer Acquisition-Customer Activation--Up selling and Cross Selling to Existing and New Customers-Customer Care-Customer Retention-Data Management
- Whichever way, for whatever purpose and by any medium you chose, we are the chosen specialists to take care of your customers.
Contact Results
HRH Next delivers world class results with an emphasis on professional excellence, personal integrity, technical innovation and solutions that will
- increase Customer satisfaction by providing high quality customer experience
- Create a metrics driven, totally transparent model to measure effectiveness
- Reduce your operating and CAPEX costs while scoring high on proven customer satisfaction metrics
- Allowing you to focus on your core business
- Creating an opportunity to increase revenue by up selling/ Cross Selling to new and existing customers
- By providing super service and unique employee retention methods, we have retained the industry’s most talented and committed agents and managers to create and execute customized solutions that meet every client’s specific need for a growing Indian Market.
- When you engage with HRH Next as your contact centre services provider, rest assured your expectations will be exceeded.
Turn every contact into an opportunity, today!
"The first thing about HRHnext that strikes one is the energy and enthusiasm of the team at work there and the vision and the creativity of the Management at HRHnext.
The focus at HRHnext is to deliver a superior customer experience and they have built processes, both manual and technology enabled, to enable this delivery.
BSLI customers introduced through HRHnext have had a great buying experience and BSLI looks forward to a long term association with HRHnext.
BSLI wishes a great future for Hrhnext.
"
Subba Rao,
Head – Business
Development Alternate Channels
Birla Sun Life Insurance Company Ltd.
