AI-Led Conversations.

Human-Backed Experiences.

Transforming Customer Experiences in more than 11 Regional Languages

The Good Call,
Now Powered by AI

HRH Next is India’s leading AI-enabled BPM and Contact Center partner, designed for businesses that demand speed, scale, and intelligence. As customer expectations evolve, traditional support models alone are no longer enough. That’s why we introduced AINA (Artificial Intelligence for the New Age), our vernacular AI services division, built to handle high volumes, reduce manual effort, and deliver consistent experiences across voice, chat, and digital channels.

With operations spanning 11 regional languages, we combine AI automation with trained human agents to ensure conversations feel natural, accurate, and culturally relevant.

Know More

AI & Automation Services

AI-Powered Voicebots & Chatbots

We’ve integrated AI voice bots and AI chatbot customer service into our systems. These tools help answer queries instantly, even during non-business hours.

100% Automated Call Audits

Manual monitoring of calls captures only a fraction of what’s happening. We’ve implemented call center automation to evaluate every customer interaction in real time.

Process Workflows Automation

Delays in backend processes can affect customer satisfaction just as much as long hold times. That’s why we’ve brought automation into key operational workflows.

Real-Time Analytics & Insights

Monitoring live performance is a critical part of maintaining service standards in large teams. We rely on contact centre analytics to track, interpret, and act on real-time data.

Other Services

Solutions designed to suit your Service Requirements

Inbound Call Service

Advanced technology, thorough market analysis, and a focus on customer needs, coupled with modern customer service technology to enhance efficiency and streamline proficient customer support.

Outbound Call Service

Increased customer engagement, higher sales and improved brand loyalty through advanced technologies and automated dialling, thus reducing costs.

Chatbots

A dynamic solution that empowers seamless interactions for businesses and offers instant engagement, personalized support, and streamlined communication to enhance customer experiences.

Email Support

A comprehensive solution designed to streamline communication with efficient management tools, personalized messaging options, and robust security measures to optimize email correspondence and enhance organizational productivity.

Premium Vernacular Services

Enriching customers with a seamless and convenient end-to-end user experience in the language of their choice to ensure maximum satisfaction.

Advisory & Consulting Services

Optimize outsourcing activities and maintain competitiveness by offering proficient direction on BPO, ranging from strategy formulation to risk reduction.

Omnichannel

Transforming customer experience by providing a diverse range of services including live chat, email, social media, and phone support, tailored to deliver a seamless and personalized encounter.

Digital BPO

Streamlined processes that are optimized through the expertise of highly-trained professionals, resulting in faster processing times, improved accuracy, and reduced costs.

Document & KYC

Streamlined and secured document management, robust verification processes, and compliance solutions to facilitate smooth customer onboarding while maintaining regulatory standards.

Predictive Analytics

Examining the database to identify valuable insights and leveraging real-time data from customer conversations through predictive and speech analytics to generate precise forecasts of forthcoming events and enhance product and service customization.

Speech Analytics

Optimize outsourcing activities and maintain competitiveness by offering proficient direction on BPO, ranging from strategy formulation to risk reduction.

Digital Services

Accessing real-time data from customer conversations to gain valuable insights and gain in-depth understanding of customer preferences to better tailor their services

Voice Support

Inbound Call Service

Outbound Call Service

Support Services

Backend Support

Documents & KYC

Chat Support

Live Chat

Email Support

Email

Why Choose Us

Clients

0 +

Dedicated Staff

0 +

Years of Experience

0 +

Languages

Support Services

0 +

Branches

Happy Clients

Amid the chaos of the pandemic, HRH Next proved to be an invaluable partner for us. Their virtual onboarding and training were game-changers, allowing us to seamlessly integrate their team into ours. Their agility in ramping up and delivering exceptional quality without compromise is a testament to their unwavering commitment. They consistently deliver quality results and go beyond to ensure our satisfaction.

HRH Next is one of our preferred partners with a long-standing relationship. Delighted and happy to see the transformation over the years. Thought leadership and a dedicated team are the core strength of HRH Next. More than a decade of association with them and it's well cherished. The company is making its strong presence across locations and we appreciate the mindset and responsive behavior that aids in assertive and cohesive benefits. Wishing you great success and Godspeed.

HRH Next proves that a business can respond immediately to a problem identified and resolve it with optimal solutions

Ankit and his team at HRH Next have been very helpful in managing a part of our call-based operations. What we liked the most was the flexibility shown by them to accommodate our requests. I would certainly recommend HRH Next.

Their analysis and building of case studies completely add value to our business. I am proud to say that HRH Next is a great partner to work with.

Our partnership with HRH Next has proven invaluable in building lasting relationships with our customers, for today and tomorrow.